FAQ

How can I contact Nua Swim?

For support, please contact support@nuaswim.com Responses are sent within two business days.

For press inquiries please email PR@nuaswim.com

Where is Nua Swim designed and manufactured?

All Nua Swim pieces are designed by our founder Ananda Saba in Florida. Our swimwear is manufactured in the United States in Los Angeles, California. 

What are Nua swimsuits made of?

As a brand we really pride ourselves in trying as much as we can to be ECO and environmentally friendly. Our bikini fabrics are made from the highest quality and most luxurious recycled and/or sustainable materials. 

How do I return or exchange my order?

Please follow instructions on our Returns and Exchanges  page.

Can I return an item on sale?

All sale items are considered final sale and are not eligible for a return.

Can I change or cancel my order once I’ve placed it?

Please get in contact with our customer service team at support@nuaswim.com as soon as possible with details on your order’s change request. 

Do you ship internationally?

Nua Swim ships around the world.

When will my order ship?

Please allow up to three business days for your order to be processed. New launches may add additional days to the processing time. Orders are dispatched in the order that they are received.  

For all orders, please allow 4-6 business days from the date of shipment for your parcel to arrive.  

Business days do not include weekends or national holidays

What is a pre-order item? When can I expect pre-ordered items?

A pre-order is an order placed for an item that has not yet been released. If an item is on pre-order, an estimated shipping date will be provided in the product description.

How do I care for my Nua swimsuit?

Nua swimsuits are made with the the highest quality and most luxurious recycled and/or sustainable fabrics we could get our hands on. To keep your Nua swimsuit in amazing shape please follow our care instructions:

 
∘ Hand wash only in cold water, use a mild detergent or simply water. 

∘Hang dry in the shade

∘Do not tumble dry, dry clean, iron or use bleach

∘Do not leave rolled up wet or wring out

∘Avoid contact with rough surfaces as it can cause pulling of the fabric
High amounts of chlorine can ruin your swimsuit, make sure to wash immediately after use

∘Certain tanning oils, sunscreens, and self-tanners can stain or damage your swimsuit

Nua Swim does not take back wash or worn items.

What if the item I receive is damaged or faulty?

Please contact us as soon as possible at support@nuaswim.com  with your Name, Order number, and a quick description of the issue - with pictures if possible! We will get take care of it ASAP!

The item I want is out of stock, what do I do?

If the product you want is out of stock, you can add your email to the waitlist on the product page. We will let you know as soon as the item you want is back in stock. 

Get in touch

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team below!